If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns within 30 days of purchase on a case by case basis. You can return your product for a refund to the original payment method. Please, call 1-336-904-6004 or email firstname.lastname@example.org with your concerns and request.
We collect user provided information. Information is collected through the use of web forms including but not limited to contact forms, sign up forms and checkout forms. User information collected for example would be names, email addresses and phone numbers. If you make a purchase through our website payments are processed through a trusted third party encrypted gateway. The Butterfly Effect does not collect and store credit card information. All payment details are handled by the secure third party processor.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
All orders are prepared for shipment after completed checkout. Please allow for up to 48 hours to prepare shipments. Some items are custom orders for fabrication. Please, allow 7 days for fabrication prior to shipping.
Orders are shipped using the selected method you as the customer chooses during checkout. Once location is entered, shipping fee is calculated.
For local orders, we offer an in-store pick up option!
We do not issue refunds for lost, unclaimed, or undeliverable packages. If a package is damaged during transit or returned as undeliverable/unclaimed, it is the customer's responsibility to follow up with the shipping carrier. We will provide a tracking number for all shipments.